Shipping and Exchange Policy

Shipping and Exchange Policy

At Davidlyre Music Instruments, we aim to deliver your music instruments quickly and safely while ensuring a hassle-free exchange experience. Here’s everything you need to know about our shipping and exchange process:

Shipping Policy

1. Processing Time:

   • Orders are processed within 1-2 business days (excluding weekends and holidays).
   • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Charges:

   • Free shipping is available for orders above ₹X [mention any applicable free shipping limit].
   • For orders below this value, a flat shipping fee of ₹X will apply.

3. Delivery Timeline:

   • Standard delivery takes 5-7 business days for most locations across India.
   • Remote areas may require additional time depending on the courier service.

4. International Shipping:

   • We currently ship within India only. For international orders, please contact our support team at [support email/phone].

5. Packaging:

   • All music instruments are securely packed to prevent any damage during transit.

Exchange Policy

1. Eligibility for Exchange:

   • Exchanges are accepted only for defective, damaged, or incorrect items delivered to you.
   • The product must be in its original condition, unused, and with all original packaging.

2. How to Initiate an Exchange:

   • Contact us at [support email/phone] within 7 days of delivery with the following details:
     • Order ID
     • Reason for exchange
     • Photos of the product (if applicable)

3. Exchange Process:

   • Once the exchange request is approved, we will provide instructions for return shipping.
   • Upon receiving and verifying the product, we will ship the replacement within 3-5 business days.

4. Non-Exchangeable Items:

   • Customized or personalized instruments
   • Products purchased during sales or promotions (unless defective or damaged)

Important Notes

• The customer is responsible for return shipping charges unless the exchange is due to a mistake or defect on our part.
• All exchanges are subject to product availability.
• We do not offer exchanges for items that show signs of use, wear, or tampering.

For any questions or concerns regarding shipping or exchanges, feel free to contact us at [Support Email:Blessyyesuva@gmail.com, Phone: 91 9515250201]

At Davidlyre Music Instruments, we strive to ensure your shopping experience is as smooth as your music.