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Cancellation and Refund Policy

9515250201Cancellation and Refund Policy

At Davidlyre Instruments Co., we prioritize your satisfaction and strive to ensure a smooth shopping experience. Below is our policy regarding cancellations, returns, and refunds:

Order Cancellations

  1. Before Shipment:

    • If you wish to cancel your order, please contact us at [support email/phone] within 24 hours of placing the order.
    • Orders canceled before shipment will be refunded in full.

  2. After Shipment:

    • Once the product is shipped, cancellations will not be accepted. You may initiate a return once the product is delivered, as per our return policy.

Return and Refund Policy

  1. Eligibility for Returns:

    • Returns are accepted only for defective, damaged, or incorrect items.
    • To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

  2. How to Initiate a Return:

    • Email us at [support email] within 7 days of receiving the product with the following details:
      • Order ID
      • Reason for return
      • Photos of the product (if applicable)
    • Once approved, we will guide you on the return shipping process.

  3. Refund Process:

    • Refunds will be processed once the returned item is inspected and approved.
    • Payments made through Razorpay will be refunded to the same payment method used during the transaction. Please allow 7-10 business days for the refund to reflect in your account.

Non-Refundable Items

  • Customized or personalized items
  • Products purchased during sales or promotions (unless defective or damaged)

Important Notes

  • Shipping charges are non-refundable.
  • If the product is returned due to a fault on our part (e.g., incorrect or damaged product), we will cover the return shipping cost.

For any questions regarding our Cancellation and Refund Policy, feel free to reach out to our customer support team at [support Email:Blessyyesuva@gmail.com /phone:91 9515250201 ].

Your trust is important to us, and we’re committed to resolving any issues promptly.